Tenant service

When you move into a wbg flat, you become part of our “wbg family”. This means you receive our all-round carefree service package. From neighbourhood meeting points to important information about your new flat.

Our services for tenants

We are always happy to help you. From our tenant portal and the “My wbg” app, which is available to you around the clock, to our in-person and telephone customer service. We also have a wide range of services for a strong, social neighbourhood. Our tenant services at a glance:

All about your rental flat

Customer Centre

Our customer service representatives will be happy to help you in person at your Customer Centre.

Important telephone numbers

You can find important numbers for emergencies here. From locksmiths to the fire brigade.

Operating and ancillary costs

Operating costs are always an issue. We try to keep them as low as possible. You can find more information here.

Budget calculator

Keep track of your monthly expenses with the digital budget calculator.

TV, internet and telephone

Find out everything about our own wbg cable network, which can also provide internet and telephone services for an extra charge.

Information material

You can find information brochures and our tenant magazine “Wir für Sie” here

Forms

We’ve created forms for you that you’re welcome to use for your needs.

Damage report

Would you like to report damage to your flat? Use the N-ERGIE damage form.

For a strong, social community

Neighbourhood meeting points

At SIGENA, the neighbourhood comes alive...over lunch, in gaming groups and much more.

House attendants wanted

We’re looking for house attendants who care about their living environment to support us on a voluntary basis.

Special housing options

New housing options, living together in old age, assisted living – wbg offers all of this.

Nurseries & day-care centres

Find out about facilities in your neighbourhood for the next generation.

More than just housing - our special offers

Our offers for you go far beyond those of an ordinary real estate company. See for yourself!

To our special offers

Never miss a thing. With our tenant portal and the app “Meine wbg”.

Get in touch with us around the clock via “Meine wbg” – fast, uncomplicated, no waiting time, no need to call, e-mail or write.

Go to “Meine wbg”

€1,500 for your recommendation

Do you know someone who matches our vacancies and is looking for an attractive new job? Then please feel free to recommend us!

More information

Anything still unclear?

Nutzen Sie unsere FAQs

We’ve summarised and answered the most frequently asked questions of our customers for you.